frequently asked questions

Frequently Asked Questions

 

Q. How long is our treatment program?

Q. Do you take O.H.P.?

Q. What steps do I need to do to get into treatment?

Q. Do you have detox?

Q. What medications can I not take while I am in treatment at TWC?

Q. What items can I bring to treatment?

Q. What things do I need to take care of prior to my admission into TWC?


Q. How long is our treatment program?

  • An average of 90 days. However, treatment time is based on the individual’s level of care, and ability to engage in treatment. Please be aware that there is a FOURTEEN DAY ACCLIMATION PERIOD!

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Q. Do you take O.H.P.?

  • Yes, the Oregon Health Plan has several insurance agencies they utilize to provide coverage to Oregon citizens. Most of them require pre-authorization for residential treatment.

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Q. What steps do I need to do to get into treatment?

  • Provide referral assessment from current provider and insurance information if applicable.

  • Fax current SUD assessment to TWC at (541) 884-1105.

  • Call and follow up with TWC to insure receipt of assessment.

  • TWC staff will advise you of an approximate time to perform pre-authorization through insurance.

  • Once completed, please call and check-in weekly to stay active on the intake list.

  • Make sure you follow through on calls or you may forfeit your position on the wait list.

  • TWC staff will contact you when pre-authorization is complete and inform you of intake date.

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Q. Do you have detox?

  • We do not offer medical detox at our facility. We provide social detox for individuals who are medically cleared from immediate health danger via our Medical Director.

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Q. What medications can I not take while I am in treatment at TWC?

  • Residents' medications are managed and dispensed under the supervision of the medication manager, subscriber and individual resident. There are some medications which we do not allow our residents to take during their stay with us. This includes Suboxone (buprenorphine), benzodiazepines, muscle relaxers, prescribed stimulants and opiate pain management. Clients must be tapered off prior to admission.

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Q. What items can I bring to treatment?

  • Proof of insurance/verification

  • 7 days worth of comfortable, seasonal clothing. Excessive amounts of clothing or personal items will be sent home at your expense/COD.

    • Sleeping garment (required)

    • Jackets, warm items for outside activities (gloves, hat, boots, etc.)

  • Picture ID is HIGHLY recommended.

  • 30 day supply of ALL MEDICATIONS with refills in the original bottles.

  • All OTC (over the counter) medications need to be in their original, unopened bottles. OTC's are approved and dispensed at the discretion of the medication tech.

  • Extra cash for personal items and tobacco products.

  • Inspirational and positive reading materials are permitted.

  • Personal hygiene items cannot contain alcohol in the first 3 ingredients. No perfumes, colognes or body sprays.

OPTIONAL ITEMS

  • Personal bedding, pillows, towels and washcloths

  • Laundry soap

RESTRICTED ITEMS

  • NO cell phones, MP3 players, tablets or other electronics are permitted.

  • No bikini tops, spaghetti straps or short-shorts. No half shirts (tummy cannot be showing).

  • No low cut tops. Clothing choices MUST be modest and fit within our dress code guidelines.

  • Clothing may NOT have alcohol or tobacco advertising, no drug logos or sayings and NO profanity or offensive topics.

  • No cameras or electronic, hand-held games

  • No sharp objects, knives or weapons of any kind will be tolerated.

  • No outside food or drinks, unless approved by counselor.

  • No CD's or movies (DVDs, etc.)

  • Other items may be considered as restricted at the discretion of staff. If in doubt, ask!

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Q. What things do I need to take care of prior to my admission into TWC?

A few things need to be completed prior to a client being given an intake date. If these things are not completed, the individual seeking admission may be denied until everything is submitted and completed. All candidates will be reviewed for fit. No individual is guaranteed a bed.

  • Complete Alcohol & Drug assessment (ASAM).

  • Complete current medication list.

  • Any and all insurance information for pre-authorization.

  • We do not allow any marijuana in, on or around our treatment facility.

  • Any clients entering with prescription medications must have current prescriptions and must be in the original bottles. We expect all individuals to come in with a minimum of 2 weeks to a 30 day supply. There are some medications which we do not allow our residents to take during their stay with us. This includes Suboxone (buprenorphine), benzodiazepines, muscle relaxers, prescribed stimulants and opiate pain management. Clients must be tapered off prior to admission.

  • Clients can bring in vitamins only if in new, sealed bottles. Other specialty vitamins and minerals will be assessed upon intake for medication and health complications. It can be difficult to get medical appointments for the first couple weeks of treatment depending on the individuals insurance, pre-authorization and physician availability.

  • Depending on facility capacity, individuals may be put on wait list. While on wait list, potential clients must call every week in order to keep their priority on the list.

  • We are enforcing our items to bring list. No more than 7 days worth of clothes... (meaning one outfit per day).

  • Clients are allowed one standard size suitcase or duffel bag and a small personal hygiene bag. Individuals with excess belongings will be responsible for storing or shipping their excess belongings off site. No additional items will be stored by TWC as we do not have the facility space to accommodate storage of excess belongings. TWC is not responsible for any lost, damaged or stolen items at our facility.

  • TWC does not provide hygiene or tobacco products for individuals. It is the client’s responsibility to enter with and purchase their own hygiene and tobacco products.TWC recommends that each individual enter with at least one month’s worth of hygiene products.

  • Every individual applying for admission must have a prior authorization from insurance before an intake date will be given. If we do not have this in writing with a pre-authorization number; admission will not be granted. (Criteria may vary between insurances.)

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